Wouldn't recommend to my worst enemy. - Customer Service Analyst IRIS Software Group Employee Review

Thank you for taking the time to leave a review, although we’re surprised and disappointed by your comments. Acting on employee feedback is at the heart of everything we do. We’re very proud to have been certified as a Great Place to Work for 5 years running in the UK and after each Great Place to Work survey closes, we review the results and create dedicated action plans for each department based on their feedback, seeing significant improvements year-on-year. We also encourage employees to use our monthly employee engagement survey via Peakon so managers and senior leaders can act immediately. Managers are able to respond to comments directly and managers have left more than 20,000 responses to employees’ comments in the last 12 months. #CustomerFocus is one of our core values and we’re proud to be a member of the Institute of Customer Service, a renowned professional membership body dedicated to promoting service excellence across industries. Through this membership, we’ve run 2 surveys for employees and customers to benchmark ourselves against hundreds of other organisations and show us our drivers and focus areas. We’re also proud to conduct regular NPS customer surveys to gather valuable feedback on what we are doing right and where we can prioritise and invest in development and innovation to drive continuous customer-focused change across the business. We are delighted to have improved our NPS significantly and is at the highest it’s ever been. We’re also passionate about paying our employees fairly and competitively to reward their dedication and hard work. In our annual salary reviews each November, we work together with each department to assign increases using best practice and standardised rules. We also operate pay scales in select departments, which enable our employees to grow their salaries as their skills develop. In addition, we’re delighted to offer all permanent employees an annual bonus entitlement, which pays out each summer. We’re very proud of our extensive track record of growing via acquiring fantastic organisations, with great people who enable us to provide a greater range of products to our customer base. We recognise that going through an acquisition process can be challenging but we’re proud to have refined our acquisitions and integration processes through experience and have a dedicated team within IRIS focused on welcoming new businesses into the IRIS family. We’re delighted to have seen many rising stars from acquired companies who have taken their careers to new heights at IRIS. By joining a larger organisation, employees gain access to increased investment to develop their products, extensive training and development opportunities, and can participate in engagement initiatives, awards and benefit programmes which they may not have had access to previously. In the last 12 months, we’re delighted that IRIS employees have completed over 62,000 hours of learning through our learning management solution (LMS), live courses, apprenticeships or other qualifications at IRIS. This doesn’t include all of the amazing training delivered on a departmental basis. We’re sorry that this wasn’t your experience, and we encourage you to email EmployeeFeedback@iris.co.uk with any further comments. Kind regards, the HR team