Pros
There were only a few personnel who had the best interest of the trainees in mind and tried to help as much as possible despite their own workload.
Cons
This only pertains to the Vienna, Va site. Low morale. Poor leadership. High turnover. Lack of support for employees. Supervisor is cold, mean, unapproachable, has no interest in bettering her employees. She keeps her door closed and only comes out of her office to berate people. She sets people up for failure and has her favorites. Her reputation is well-known within the IRS. Her goal is to advance at the expense of her employees. By the first quarter, half of the dozen new trainees were looking for jobs because they were miserable working for her. Some of her direct reports who provided us training had no interest in providing actual training because they were forced into it, so it left many without the resource needed to ask questions, seek guidance, and have the tools necessary to be successful.