A stressful place to work - Customer Service Representative IRS Employee Review

3.0
May 1, 2021
Recommend
CEO approval
Business Outlook

Pros

You get ongoing training, but it doesn’t feel like enough when you work on the floor. Stable job, consistent hours, available overtime, and pretty good benefits. You get to work from home.

Cons

In my opinion, management needs to learn how to treat the staff with respect and courtesy. Instead, it appears some of the management are fueled by their egos and can come across as angry, rude, and harsh. If you want to be respected at work, this may not be the place for you. Management holds you to impossible, rigid standards but when you need something they can get away with a lack of accountability and lack of responsiveness. It’s infuriating!

Explore other reviews about IRS

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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