Not for the faint of heart - Customer Service Representative (CSR) IRS Employee Review

2.0
Aug 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits/ retirement / work from home / matches pension up to 3 %/ it’s a federal government job…. There’s not much more I can say for 20 words

Cons

Not enough training, they only care about you taking phone calls, performance monitoring/call monitoring/time monitoring with lack of training is a set of for disaster. Hours aren’t great. Takes along time to get your steps and grade. Not too much movement if you don’t want to be on the phones. No HR.

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5.0
Feb 26, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Very good team environment to work.

Cons

None as good to work

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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