Pays the bills - Customer Service Representative (CSR) IRS Employee Review

3.0
Oct 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Due to covid, telework opportunities are available. No guarantee they will remain though. The health insurance is very affordable & good coverage. All federal holidays are paid leave. Will move up a grade or step every year as long as you are minimally successful until you top out.

Cons

Too much for the pay. On the phones all day every day eventhough paper inventory work is injob description. Accountable to be perfect for too much info that is not attainable. Every year they add more & more to the job but haven't evaluated the pay to increase. Just 5 yrs ago a CSR only handled X amount of topics on the phone before transferring to a specialized dept. Now, the amount of topics the CSR handles has tripled, at least.

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5.0
Feb 26, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Very good team environment to work.

Cons

None as good to work

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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