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      Tough - Customer Service Representative (CSR) IRS Employee Review

      3.0
      May 27, 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      For some the remote work is definitely a pro, I would say also benefits but I didn't need them so I can't vouch for them. OT and PTO is very generous though. You do also get a yearly raise.

      Cons

      Honestly the pay in my opinion is low for a fed job where you're just getting screamed at most days. I feel the training was very lacks. The "lead line" which is solely there to help you if your stuck has a lot of people who are very rude when you ask a question. They micro manage your time on calls and on the phone, you work 8 hours you have 16 minutes throughout the day if you need a drink or the bathroom. I averaged 15ish minutes a call and that was to high for them.

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      5.0
      Jun 27, 2026
      Revenue agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

      Cons

      -Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

      3.0
      May 26, 2026
      Internal revenue agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

      Cons

      -communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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