Worst Job EVER - Customer Service Representative IRS Employee Review

1.0
Jul 18, 2024
Recommend
CEO approval
Business Outlook

Pros

You can become eligible to work from home. Medical and Dental benefits are great.

Cons

The training is horrible and does not prepare you to do the job. Worse yet, the job will get harder (not easier) after a year if you can make it that long. I begged my managers for more training to no avail. You will get yelled and cussed at by taxpayers constantly. The stress can be so high that it will make you want to cry. The systems are always having issues and there is almost never a time when everything is working as it should. The work environment has no personality (no decorations or colors).

Explore other reviews about IRS

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent career experience. Opportunities to do tax advisory, controversy, and litigation.

Cons

Lower than market pay, Congress always coming after the budget.

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

See reviews by: Helpful|Rating|Date|All