Was great - Customer Service Representative IRS Employee Review

3.0
May 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Used to be proud to represent and work in government.

Cons

Now it’s a very stressful and depressing work environment. Benefits and some of the things that made it a great career choice have been changed or eliminated. Telework is being revoked or cancelled. No raises but want people to make the drive in everyday after years of successfully being able to work from home. Buildings in need of updates and repairs.

Explore other reviews about IRS

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Cons

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

See reviews by: Helpful|Rating|Date|All