Stressful - Contact Representative IRS Employee Review

3.0
Sep 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Good job to have on your resume.

Cons

The work is stressful and you can rarely take breaks in between high stress calls. Your time is tracked every second as soon as you clock in and if you’re not on a call right away management will ask you why and essentially force you to take a call and that’s how the day goes until you’re off and the lines are ALWAYS busy. Worked in the collections department and many people can be rude, even though they’re the ones that are calling. This was the most stressful time in my career. I’m glad I’m no longer here.

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5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

-variety in industries worked, -Great work to life balance

Cons

-Administration can change entire job structure overnight.

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Cons

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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