Overall decent but needs alot of improvement - Customer Service Representative ITW Employee Review

3.0
Oct 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Great start to get your foot in the door as far as logistics.

Cons

Improper training. You're just pushed to learn on your own. No real guidance and structure to learning your job.

Explore other reviews about ITW

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive environment, collaborative, good with students

Cons

Could be better with providing a targeted scope for new interns

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, stable pay, good hours

Cons

Upward mobility is a popularity contest not based on merit, experience or ability, management poor communication or non existent, engineers make changes without consulting the people who run the equipment, company focuses on short term profit over long term profit. Safety is a secondary concern over profit.

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