Interesting job, Inconsistent management - Dispatcher IXP Corporation Employee Review

3.0
Oct 2, 2020
Recommend
CEO approval
Business Outlook

Pros

The job is very interesting at times, and can be exciting if you can tolerate long stretches of inactivity between.. You will develop a lot of skills, and most of the people are friendly and easy enough to work with. Management is friendly and supportive for the most part.

Cons

Unfortunately, the management is also weak and inconsistent. Employees will be treated and disciplined differently based on their relation to the manager. Absentee employees will not be punished, which means reliable employees will be stuck time and time again with 16 hour shifts. As a result of this, employees become cynical and the atmosphere becomes toxic with negativity, which results in high turnover.

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IXP Corporation Response
5y
Thank you for your comments and for working additional hours to cover another employees unscheduled absence. We will advise our managers of this situation. Bill Metro Chairman and CEO

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5.0
Jul 10, 2025
Anonymous employee
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CEO approval
Business Outlook

Pros

Advancement opportunities, involved management, great coworkers

Cons

Occasional work life balance struggles

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment and collaboration

Cons

High call volume and stress

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IXP Corporation Response
1w
Thank you for taking the time to share your experience with IXP Corporation. We appreciate your recognition of our collaborative work environment. Teamwork is fundamental to our mission, especially in the emergency communications profession where every interaction has the potential to impact lives. We are proud of the culture our employees have built together and the support they provide one another every day. We also recognize that serving as a 9-1-1 professional can be demanding. High call volumes and stressful situations are inherent to emergency communications, which is why IXP continues to invest in comprehensive training, leadership support, wellness initiatives, staffing strategies, and technology designed to help our team members succeed while maintaining a healthy work environment. We sincerely appreciate your contributions during your time with IXP and wish you continued success in your future endeavors.
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