They're Doing Something Right. More than Two Decades of Proven Success. - Director IXP Corporation Employee Review

4.0
Feb 20, 2023
Recommend
CEO approval
Business Outlook

Pros

While some think 'privatization' is a bad word, many organizations have turned to solutions that promise speed to market, better service levels, and some long-term cost efficiency. Call it what you want, managed services, outsourcing, crowdfunding, or shared services - government and businesses are doing more of it every day to stay ahead of their growing needs and costs in this difficult-to-navigate economy. These arguments are challenged every day by nay-sayers. As the high costs of crime, public pensions, and inflation eat at municipal budgets, the growing challenge of safety falls squarely on communities to re-engineer their thinking. This company has beaten all the odds. They've proven that private/public partnerships can work effectively, evident from their fully-managed solution operating in Georgia now for nearly 15 years. In addition, IXP operates other sites in four different states where they train/certify/staff, and manage personnel operating out of state government and locally municipal-owned complexes too. The company is committed to its people by providing competitive wages, a solid 401K and benefits plan, and a good work/life balance while recognizing and celebrating its diversity too. IXP actively promotes from within providing current employees opportunities to move up within the organization supporting corporate, field training, sales, and technology consulting roles.

Cons

Not everyone is cut out for this type of high-pressure role. It takes a special kind of candidate to be a 911 emergency communications dispatcher. Like most municipalities, IXP is not immune to the current staffing challenges and turnover already plaguing the Public Safety industry. While many PSAPs (Public Safety Answering Points) continue to operate at well below shift coverage compliance capacity, IXPs' coverage and performance levels continue to perform at much higher levels than the national average. IXP's onboarding process is rigorous; hiring, training, testing, and certification, and can take a few weeks before a new dispatcher can fly solo. This environment can be stressful for some.

Explore other reviews about IXP Corporation

5.0
Jul 10, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Advancement opportunities, involved management, great coworkers

Cons

Occasional work life balance struggles

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment and collaboration

Cons

High call volume and stress

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IXP Corporation Response
1w
Thank you for taking the time to share your experience with IXP Corporation. We appreciate your recognition of our collaborative work environment. Teamwork is fundamental to our mission, especially in the emergency communications profession where every interaction has the potential to impact lives. We are proud of the culture our employees have built together and the support they provide one another every day. We also recognize that serving as a 9-1-1 professional can be demanding. High call volumes and stressful situations are inherent to emergency communications, which is why IXP continues to invest in comprehensive training, leadership support, wellness initiatives, staffing strategies, and technology designed to help our team members succeed while maintaining a healthy work environment. We sincerely appreciate your contributions during your time with IXP and wish you continued success in your future endeavors.
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