Pros
Easy to swap shifts with colleagues
Cons
- Expected to log in early to review daily changes without pay - Managers were unsupportive/sarcastic (eg. Once someone asked for clarification, the training docs were SO badly written. A manager just copied and pasted the text she was having trouble with, increased the font size, bolded and underlined it, and said nothing else. How is that helpful?) - Expectations not clear, information arbitrarily withheld. Teams did not communicate with one another - Agents were poorly trained (1 hour slide presentation by someone who had zero knowledge of project) had to endure abuse from customers - Requests to streamline training materials or make them more accessible were ignored/denied. Our FAQ had nearly 200 answers, but they refused to simply highlight newly added text. It was expected that all information from the projects inception was reviewed every shift.
