Sink or Swim, your call. - Tier I Technical Support Representative InMotion Hosting Employee Review

Thank you very much for your feedback. We are glad that you found our environment uplifting and friendly and that our QA team was able to assist you during your time with us. · To best support our customers we do have minimum performance requirements in place to support our customer’s needs being met. While team members are eligible for bonuses when they exceed requirements such as contacts per hour and quality scores, new team members are provided with a grace period to meet requirements after completing our training program. Our training program is flexible to allow team members to move at a pace consistent with their skill level and experience. New hires are generally out of training in 6 weeks, but some team members finish before 6 weeks and some team members have graduated training after 8 weeks. · We apologize if you did not feel like leadership team members were available to support you; they actually have requirements around coaching and providing feedback to team members so generally they are very diligent in directly responding to request for assistance or assigning another team member to assist if they are not available. · In regards to times when volume is high, we do request volunteers to adjust their schedule and/or lunch breaks to assist customers. We do admit that while we have a number of team members that enjoy the ability to earn overtime dollars, others really enjoy their lunch break, that is why we first begin with a request for volunteers. · With continued customer growth our staff does have to adjust accordingly. We ended August with 13 internal promotions, this does not include new team members. While this does create a lot of change occurring at one time, we do enjoy promoting from within and seeing team members grow professionally. We acknowledge and respect that this environment was not a fit for you. But we really do appreciate you taking the time to provide your feedback. We always assess input for opportunities to improve, as we want InMotion to be a positive experience for all team members. If you have any further feedback or questions for us, feel free to contact us at hr@inmotionhosting.com.