Not a relaxed environment to work as it was said, its the complete opposite - Anonymous employee InMotion Hosting Employee Review

1.0
Sep 13, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are an expert with Linux (Bash based) and can handle 4 chats at once while following every company policy, you will succeed Company will give you a hiring and relocation bonus Good Products

Cons

Everything is rushed You will not get your lunches or breaks if the companies busy- but they will feed you if this comes up If your working 3rd shift, you cannot have holidays off This place has a revolving door (people either quit or get fired very quickly) InMotion is severely low staffed Higher tier employees have bad temperament, attitude, and ego Supervisors and Leads are two-faced They require you take 4 chats at once or take a phone call with a chat, and an email at the same time. It is extremely critical in the companies eye that your able to handle this The company will change its policies and interpret them differently manager to manager If the company made changes to its policies and you were previously written up, they wont pardon you if the new rules are in your favor. Extremely micro-managed If you accidentally forget a company policy because you're taking multiple contacts, The company will terminate your employment if it happens again (even if its a mistake) The hiring and relocation bonus needs to be paid back if you decide quit or if they end your employment within a year. The company fights unemployment every step of the way (This is the first job I ever been let go from) If you are constantly worried about not being good enough for the job- Do not apply here even if they say they will train you.

avatar
InMotion Hosting Response
9y
Thank you very much for your feedback. We are glad that you enjoy our products and appreciate the relocation assistance and sign on bonus we provide to team members. - To best support our customers we do have minimum performance requirements in place. Multitasking is essential in order to ensure all customers are receiving exceptional service in regards to their accounts with InMotion. We do have a monthly bonus system that acknowledges team members that exceed expectations. In August, the monthly average bonus was $219 with the highest being $1,050. - With continued customer growth our staff does have to adjust accordingly. We ended August with 13 internal promotions, this does not include new team members. While this does create a lot of change occurring at one time, we do enjoy promoting from within and seeing team members grow professionally. - While changes to policies may occur we do assure that they are fully communicated and have an electronic system in place for team members to acknowledge receipt and understanding. We do expect our entire team to adhere to policies that are in place to assure consistency with the customer and team member experience. - While we can't discuss reasons for termination, unless a person has conduct/behavior for which we have zero tolerance we provide team members with multiple opportunities to correct failures to meet expectations. We also have an appeal process that team members can utilize if they would like additional factors to be considered. - Our trainers work very closely with new employees to make sure they are comfortable with our systems and procedures before the employee moves to the floor. We even have mock and monitored contacts to familiarize our new representatives with everything involved in being successful in the position. Time spent in training can be extended or shortened depending on our employee's progress to ensures that the individual needs of all employees are being addressed. We appreciate you taking the time to provide your feedback while understanding and respecting that this environment was not a fit for you. We are always open to any suggestions regarding opportunities to improve, as we want InMotion to be a positive experience for all team members. If you have any further feedback or questions for us, feel free to contact us at hr@inmotionhosting.com.

Explore other reviews about InMotion Hosting

5.0
Feb 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a lot of room for opportunities

Cons

It is a small size company so salaries are lower

avatar
InMotion Hosting Response
1y
Thank you for sharing your experience with us. We appreciate your contributions during your time with us and are glad to hear that you experienced many opportunities. We strive to provide resources and opportunities for our team members to grow their career. We assess compensation bands and bonus plans on a regular basis to make sure our compensation is reflective of individual performance and cost of living changes. We also look at external market compensation rates to assess how IMH aligns with other companies. We understand that the company’s success is due to the tremendous effort our team members put into their work daily. As a way of saying “Thank you” to our team, we have a Profit Sharing program that provides payouts twice a year based on company profits, team member performance, and length of service. We are also proud to offer a benefits package that includes medical and dental benefits, paid time off, paid holidays, profit sharing, life insurance coverage and 401(k) savings plan with company match opportunities. Some additional benefits include tuition and certification reimbursement, additional paid time off to volunteer in the community, paid parental leave, and others. Thank you again for sharing your feedback and we appreciate your years of service. Please feel free to reach out to recruiters@inmotionhosting.com if you have any additional feedback.
3.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good colleagues. You can learn from them.

Cons

Extremely underpaid for all positions.

See reviews by: Helpful|Rating|Date|All