3.0
Aug 13, 2014
Current employee, more than 1 year
Virginia Beach, VA
Recommend
CEO approval
Business Outlook
Pros
Decent wage for the qualifications required. Excellent bonus structure for anyone who can perform well with high numbers. They're 24/7, so your schedule can really be fit to your needs.
Cons
Overall pay is too dependent on bonuses. Would be better to lower the bonus structure and instead raise the base wage. Things can be extremely stressful as a Tier 1 at times when things get busy. Support is usually operating at capacity, so losing one or two people can really hurt everyone else. There's also a new rule that you must find a replacement if you'd like to take PTO which can make utilizing your "earned" paid time off a trivial and annoying task. You can move up quickly in Support, but you'll hit the ceiling quickly.