Decent - Tier 1 Technical Support InMotion Hosting Employee Review

Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoy our company culture and have found our training offerings and internal advancement opportunities have made a positive impact on your experience with us. As a company, our goal is to provide exceptional service and innovative technical solutions to our customers. We understand how important clear and effective communication is while working together to reach that goal. With the vast majority of our team members working remotely, we have found new ways to stay connected and ensure transparent communication. We have various project based meetings and cross-functional meetings among leaders on a monthly basis. Our quarterly Town Hall meetings are a great opportunity for our team members to receive business updates and future plans from senior leadership and are also encouraged to submit questions to be answered during these meetings. Additionally, our Employee Suggestion Program, Project Improve, skip-level meetings, office hours, and team member-led engagement committee all are in place to ensure lines of communication are open at all levels. Our Sales Representatives each participate in technical training with our Training department when they join InMotion. They then go through more direct technical training once they graduate training and integrate with the Sales team. After training, they have access to product documentation and Sales one-sheets for all of our products, including when we have new product developments. They also have a direct escalation path to technical agents should they need assistance. Your feedback has been passed along to our Leadership team so we can continue to assess how to make InMotion Hosting a great place to work. Thank you again for sharing your feedback, and please feel free to chat with HR or use our Employee Suggestion Program if you would like to share any additional feedback. We're happy to have you as part of the team.