High call/chat volume - Technical Support InMotion Hosting Employee Review

3.0
Sep 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Supportive team and managers who were willing to work with you

Cons

Lack of proper training and outdated articles on website which we directed clients to for support/aid.

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InMotion Hosting Response
1y
Thank you for taking the time to share your experience with us. We’re happy to hear that you felt supported by fellow team members and leadership alike. As you know, our customer-facing team members spend their first month or two, depending on position, in our instructor-led training program that is designed to prepare them for the knowledge and skills needed for the role. Sharing knowledge through training and documentation can help our team members learn and grow, as well as provide better service to customers. This is why we champion continued education through self-paced training courses, instructor-led sessions, and through encouraging team members to help in adding to our internal knowledge base. We are regularly adding to both our internal and external knowledge base. We have a dedicated agent who works on updating those articles to keep them up to date. Also, our Marketing team has a slack channel where team members can request article updates as they come across them as well. We are always looking for ways to improve so thank you again for providing insight to your experience. Please feel free to reach out to recruiters@inmotionhosting.com if you would like to provide additional feedback.

Explore other reviews about InMotion Hosting

5.0
Feb 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a lot of room for opportunities

Cons

It is a small size company so salaries are lower

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InMotion Hosting Response
1y
Thank you for sharing your experience with us. We appreciate your contributions during your time with us and are glad to hear that you experienced many opportunities. We strive to provide resources and opportunities for our team members to grow their career. We assess compensation bands and bonus plans on a regular basis to make sure our compensation is reflective of individual performance and cost of living changes. We also look at external market compensation rates to assess how IMH aligns with other companies. We understand that the company’s success is due to the tremendous effort our team members put into their work daily. As a way of saying “Thank you” to our team, we have a Profit Sharing program that provides payouts twice a year based on company profits, team member performance, and length of service. We are also proud to offer a benefits package that includes medical and dental benefits, paid time off, paid holidays, profit sharing, life insurance coverage and 401(k) savings plan with company match opportunities. Some additional benefits include tuition and certification reimbursement, additional paid time off to volunteer in the community, paid parental leave, and others. Thank you again for sharing your feedback and we appreciate your years of service. Please feel free to reach out to recruiters@inmotionhosting.com if you have any additional feedback.
3.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good colleagues. You can learn from them.

Cons

Extremely underpaid for all positions.

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