Not Sustainable - Customer Success Specialist Indeed Employee Review

3.0
Aug 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Bonuses/stipends, Mental health Fridays, Hands-on support while training, Company-issued equipment, IT department for troubleshooting. All general perks of working for a corporation

Cons

Do not work in the Client/Customer Success role. Clients call in ready for you to feel their wrath. It is hard to make hires in the country, and apparently, it is your fault. The numbers for productivity are astronomical and you will never take enough calls in a day to satisfy management. You are expected to email clients, but this must be done during taking calls with other clients.

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Indeed Response
4y
Hi there! Thanks for leaving us a review about your experience working #insideindeed. We're very sorry to read your comments and to see that you do not recommend us as a place to work. We do work hard to ensure that the expectations of a role here at Indeed are discussed at the interview stage however, we appreciate that the day-to-day of a role may be different. We hope that you have a successful future in your new role and would like to thank you for your time here and for helping us to fulfil our mission of helping people get jobs.

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Cons

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Pros

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Cons

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