Good place to work - Technical Support Analyst Indeed Employee Review

4.0
Oct 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Coworkers are very nice and the workplace environment was stress-free.

Cons

The promotion criteria were not clear.

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Indeed Response
4y
Hi there, thank you for taking the time to write a review for us. We're glad to hear that you appreciate our working culture, but we'd also like to take this opportunity to address your concerns. We always want to recognise our employees for the great work they do, and we want to ensure our employees progress in their career with us. With that, we encourage employees to have weekly 1:1’s with their managers to not just ensure that goals are met, but also to have discussions on career development. We have standards and processes in place for promotions, such as our quarterly reviews and calibrations. Thanks again for taking the time to share this with us.

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5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote. One of the nicest teams/people that I’ve ever worked with. Great work life balance.

Cons

Constant reorgs and layoffs. Tight budget for promotions.

4.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Cons

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

2
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