Great Benefits, Low Career Advancement - Client Optimization Specialist Indeed Employee Review

4.0
Nov 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits that are hard to beat and overall a very progressive company.

Cons

Managers do not seem interested in what you want to learn or grow in as an employee. They also sometimes have contradicting expectations (want quality and quantity at the same time -difficult to do both in a call center position). The pay is low considering all job expectations, but there are bonus opportunities.

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Indeed Response
4y
Hi there, thank you for taking the time to write a review for us. We want all our employees to learn and grow in their career with us. If you are experiencing challenges discussing your career development with your immediate manager, we encourage you to have 1:1 skip-level manager check-ins, or reach out to your HRBP so they are aware and can provide feedback upwards as well. Our managers are held accountable in our business to their leadership roles and we continuously monitor that through engagement surveys and manager performance reviews. These conversations also help us identify team members who deserve recognition for the work they’re doing, and those who might need a bit more support to get to where they want to be. Thanks again for sharing your feedback with us.

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5.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good on-going training, management is supportive.

Cons

None I can think of yet.

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

When I was there moral was different, the people I worked with were great. This was when Chris was the CEO.

Cons

if you are in CS it's hard to transition out a less client facing role. I will say compares to CSM's in other companies the pay is low.

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