Frequent management changes hurt morale and pay stability - Senior Customer Success Manager Infor Employee Review

3.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Products: Progressive cloud based enterprise products serving many industries. Cloud solution focus is building in comprehensive AI capabilities. Team: Team members work together. Location: remote work and offices worldwide. Career Opportunities: Great place to build skill sets, work with clients across many industries. Work for company truly focusing on building better products and services. Employees work well together and have access to all self-paced trainings via Infor University. However, no or limited access to tenants and software to test, build efficiency with product.

Cons

Company Re-Orgs; Upper Management Changes; Stagnate Pay; Job Opening Location Limits. In the 10+ years I worked at Infor, I personally experienced 7-8 different management changes and none were of my choosing. Constant management changes and business unit reorgs reduce ability to obtain raises in given position. No raises in 7 of 11 years! Infor culture is based on Charles Koch's Principle Based Management philosophy. In theory, this sounds great. But in reality, it's like dangling a carrot the workhorse can never reach. Constant mgmt changes. New manager does not recogonize work value you've been building under prior manager. And new manager is focused on optimizing profits, reducing internal costs and that leaves employees contributions not being acknowledged through pay increases - not even minor cost of living increases. Each quarter, company shares performance gains, then ask teams to produce even more, Profits do not trickle down to employees. This is demoralizing. Company moved from paid time off to descretionary time off to reduce accrued liabilities. Committed employees are sacrificing personal time off to address business emergencies. They lose out. Development and AI related job postings are offered in India, Philippines but rarely geographically open to US based employees.

avatar
Infor Response
2mo
Thank you for writing a review and for your 10 years with Infor. We truly value the perspective you've shared. We’re glad to hear your positive experiences with our products, teams, and learning opportunities. We also recognize your concerns around organizational changes, career progression, and compensation. Organizational change can be challenging, especially over time, and your feedback has been shared with the appropriate teams as we continue to improve.

Explore other reviews about Infor

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Not much volatility Work life balance Strong culture

Cons

Big company, slow to change Heavy bureaucracy Nepotism

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are wonderful, and the benefits are solid. Most of the management team is supportive and easy to work with.

Cons

A few managers should not be in leadership roles. If they decide they don’t like you, they simply stop giving you work — others have 3–5 projects while you’re left with none. These same managers micromanage every detail, require you to document nearly every minute, and question everything you do even when a project manager has already confirmed your information. It creates an unfair work environment.

See reviews by: Helpful|Rating|Date|All