Pros
Informdata does a great job of cultivating an amazing team culture. We are kept up-to-date on what’s going on with the company maybe 90% of the time. Regular emails are sent out and we gets updates every Friday in MS Teams. We have fun contests to win a little cash or gift cards. My supervisor is AMAZING! Totally understanding when I’m sick or need time off. And my team is great to chat with in Teams while I’m on a long hold on calls. We posts GIFs, trade recipes, talk about our families, etc. I even made a good friend with someone I trained with. We are now in different departments, but keep in touch. All in all, I’m happy with Informdata for the 9 months I have been with them.
Cons
Informdata has some pretty decent standards for verification specialists to uphold. Most of the time it’s a bit of work to meet the minimum. Some days it’s downright impossible. Some days it’s just a roll of the dice if you get a hold of the proper HR people to verify employment or education. But the stats are done monthly, so you can have great days and you can have bad days, and they will level each other out. Soon we will have an incentive plan to get paid a little extra. Also, quality is a HIGH priority. You cannot get away with fudging anything. This is a company that thrives on integrity. Employees get report cards every month. Verification specialist are required to have a certain amount of “closes and touches” per hour and a certain amount of points for quality. Closes and touches mean closed cases and number of cases worked on. Quality has several areas you are graded on. If you don’t meet standards, you get put in a Performance Improvement Plan. There, you get coaching from your supervisor and then have someone doing shadow calls with you for an hour. It’s actually pretty helpful as they can give you feedback on how to do better. Then you have to meet standards again to pass the PIP. If you fail, you lose your job. It’s pretty stressful to think about it, but that motivates me to meet my goals. Starting pay isn’t great. I only work part-time hours for now. But I just got my yearly raise and it was respectable. I was one of 5 specialists on my team to get the max percentage raise. Also, even the part-time employees get some paid holidays and can accrue paid time off every pay period.