Pros
Remote work with company-provided equipment. Great colleagues Team mentality in the trenches
Cons
Leadership does not appear to be concerned about the employees. Horrible potential for growth, and who would want to be a supervisor when they get paid a tiny bit more to take on at least twice as much work and responsibility. Pay is insulting at best, and raises are only merit-based (and small) with no regard to inflation and cost-of-living. Training period for new employees is too short for what they are expected to learn. Expensive benefits that are not worth the premiums (high co-pays and deductibles). Leadership takes surveys about employee engagement, satisfaction, and ways to improve these, but they do not act on any of the suggestions. Leadership appears to underestimate the intelligence of the operations-level employees by sending out emails that claim to demonstrate a commitment to transparency and employee satisfaction while these emails are merely thinly veiled ego-strokes and complaints about said employees. While the company provides equipment, said equipment often arrives broken in some way, be it skipping mice, keyboards that do not work, monitors that refuse to power on, and missing or damaged cables. The IT team has a few good eggs. The others on the IT team do not seem to understand the meaning of urgency, nor do they appear to understand 85% of the programs we use, nor even how to give permissions for programs, apps, and websites. The employees are expected to navigate their jobs with ill-organized resources and instructions. Leadership claims to be focused on quality, but the quotas are so high that it is nigh upon impossible to meet them without mistakes slipping through the cracks. There are bonuses and incentives for exceeding quotas. These are meager to begin with, and once someone reaches that goal, it appears that leadership scrambles to raise the goal in order to avoid having to pay out again.