Pros
Remote work is convenient and immediate supervisors are understanding.
Cons
The pay is appalling for the breadth of work that we do within the detailed specifications that we're given. The company is clearly having trouble maintaining high-quality output, but upper management doesn't seem to understand that in order to reach their quality goals, they're going to have to pay their workers enough to retain anyone long enough to actually develop the expertise that will deliver that quality. Instead, their strategy seems to be "pay as low as possible, then get confused when repeatedly having to train new employees on complicated sets of instructions doesn't result in good-quality reports". This has been brought up to them ad nauseum and their responses have ranged from "the pay is industry standard, so it doesn't matter" to stonewalling anyone who mentions it (while also telling us excitedly, at length, about where they are in the process of outsourcing to Manila and automating searches). We are also regularly given 8+ hours of mandatory overtime per week, which, while arduous and annoying, is honestly less insulting than the pay issue, though I suspect it's causing burnout that's also contributing to the quality problem. The fact that remote work is an option is, at this point, the only reason to stay if you do not have another source of income.