Pros
Full time (if you make it that far) Shannon is a sweetheart-Great Training Etiquette
Cons
You are trained in a classroom setting for 5 days via Zoom. 8 hours a day of PowerPoint slides only to be told on the 6th day (2nd week) that this will be your “worst day ever” by the Account Manager. After that you are literally THROWN TO THE WOLVES taking LIVE calls from customers immediately using an unfamiliar system bc the classroom was not hands on. Initially you get told you will have tons of assistance on the production floor but you literally have to raise your hand as if you’re in elementary school and the customer has to wait for a supervisor to become available to you to assist you with training before their issue is resolved. THERE IS NO TRAINING!!! The supervisors go so fast and wonder why you need them again for the same issue. It is not a secure job. Not only are you thrown to the wolves to fend for yourself, you are being monitored to see if you “make the cut” and as per the Account Manager, you are only given 2 chances and they let you go. Inktel should provide more in-depth training that empowers new employees, not tears them down and makes them feel inadequate and too anxious of what’s next to come day to day. I went home with a severe migraine everyday. The pay for training is MINIMUM WAGE so keep that in mind when applying. Stay far away if you are looking for something secure and fun. There is way too much uncertainty and stress with Inktel.