The rate of turnover in the group over the past 3-4 years is stunning. I've never seen anything like it. I could give you the numbers but won't bore you. Suffice it to say that the average tenure for recent hires is about 9 months, which is kinda stinky. The pay is low (but with a H/C bonus), but that's not the problem. There are plenty of low-paying, yet popular jobs. The problem is that there was/is 'tension in the air' almost daily, which can at least be partially attributed to the client/host company. The Record Keeping area sometimes seems to have the stress of a Call Center but is not one. There's an element of 'looseness' missing here, which can indeed exist in many professional environments.