Pros
+ It's a job, that's a plus.
+ If you have a pulse, you will get hired.
+ Their cafeteria is good.
+ It makes any other job look awesome after you've worked here.
+ Their corporate trainer that has worked their for years is one of the best human beings I ever had to experience working with. Thank you for being awesome. You know who I am talking about if you worked here.
Cons
This has to be one of the most toxic places I ever worked in my entire life. I came back to write this review years later because it still haunts me and I am over at greener pastures.
-Toxic Leadership
Do you want to be treated like a baby by people who never had real career opportunities so they lay all their baggage on you? You've come to the right place!
This is perhaps the only job I ever worked where I went above and beyond for a customer to the point they wrote a good review for me on how helpful and understanding I was to only for leadership to call me (I thought I was going to get praised for my good job) for only them to ridicule me saying how I spent too much time for this customer and I shouldn't have helped them out that much.
Leadership will treat you like a literal child, even the most intelligent people who've worked here have been talked down by leadership because 9 out of 10 times they don't want to be here and wish they were working somewhere else so they give you attitude for literally everything or every question you will have. They act like they are leagues smarter than you and are very considering yet everyone who leaves will make three times as much money as leadership here. Leave the ego at home, please.
Leadership talks behind each other's backs, they play a game of heavy office politics. State and federal government positions have ironically LESS office politics than this job. If you're in on anything, good luck trying to be promoted.
-Heavy micromanaging
ICS micromanages you into the ground. Don't take a call for 30 seconds? They will question it. Are you 30 seconds late to sitting in your chair because you waited for the elevator? They will question it. Are you currently working on a call? Someone's over your shoulder, breathing down your neck. We're all adults, can you please give us space for us to work? It'll result in more productive employees.
-Unscheduled Overtime
You know whats a good feeling? You have 30 minutes until your shift is over, for only the floor manager to come in and says "Everyone, we have to do one hour of mandatory overtime!" and this repeats almost every day. You will have to get used to it. Leadership will LITERALLY corner you to force you to do overtime (Not an exaggeration)
-Leadership is unhelpful.
This is especially for the new employees. If you have a question and are stumped on a call, god forbid you ask for help. Leadership will give you so much attitude, its almost like you ask a toddler to clean up after themselves. Not all leads are like this, but majority of them give me attitude for missing documentation and issues that stumped even tier 2 and 3s.
-Shared desks
You will be shoulder and shoulder near your coworkers. Personally this wasn't an issue until it became fall/winter where people start getting sick and illnesses spread like wildfire here. In addition, you don't have an assigned seat so this incentivizes illness to spread more.
-Unorganized documentation
You will have to be a part time archeologist to do good at this job because half the time you will be digging off and dusting documentation that hasn't been updated since the early 2000's, IF you even manage to find it. You will have to piece together clues and information for some machines that have been long updated and then when you ask if there is more recent documentation, leadership will look at you like you have two heads.
-No work life balance
You WILL be working every other weekend, be forced to do overtime and forced to work holidays. Get used to it. You will find out how much abuse you can take.
Try to request off? You have a better chance just applying to another job with no work experience. Then leadership will get mad at you for having a life outside of work.
-Benefits that seem good, but scream red flags
"If you come work for ICS, you get a one hour lunch and two 15 minute breaks!"
Think about that for a second. Why do you need that many breaks? Oh right, because this job will BURN you out to the point where they incorporated these breaks and spin them off like it's a benefit.
You get an hour UNPAID lunch. Employees would rather eat and work at the same time so they get to go home sooner!
-It says innovative in the company name, they are anything BUT.
Have a good idea to optimize your workflow? It'll be shutdown by management. Try to update documentation? Shutdown by management. Why is innovative in the name but working here is anything BUT innovative?
-Low starting pay
I got paid 21 an hour in 2021. The wage still has not increased 5 years later.