Pros
When I first started there were some incredibly talented, passionate and generous folks both in management and the general workforce. The work load was reasonable and I thought the mission of supporting libraries was very noble. For many years I didn't realize that we were actually quite powerful and respected for the size of the company and the cost or our products. Even when I disagreed with management decisions, I didn't feel like I was being taken advantage of with respect to work-life balance.
Cons
When I left, all of the soulful people had departed, most of them voluntarily. The general demise began with the sale of the company to private equity. At the beginning, it was an exciting time. New leadership, new goals, new products & new investment. There seemed to be an atmosphere of change that was good for everyone. But that didn't last for long. The combination of layoffs, low market rate salaries (unless, I'm guessing, you are an executive), outsourcing to India and unrealistic job loads has made the place miserable, at best.