If you are talented and motivated to work with experienced tech professionals with clear expectations and reliable cross functional communication and a strong product - look elsewhere. 1) Performance was judged solely on revenue, not outreach attempts, QBRs, or even churn - only upgrades 2) Impossible to upgrade clients for three reasons: a) product constantly broken b) support team was unable to answer client's questions accurately and timely - often taking days and weeks to respond c) unable to develop relationship with clients because of client's hatred with support team's inadequacy, often clients would simply email the CEO or senior leadership to get answers, damaging the relationship with the AM further 3) Entire day spent primarily as a middle man between Support and the Client - constantly created cased and inundated with updates to monitor their broken product 4) Inexperienced management - never provided feedback due being too busy - hustle culture is celebrated and working 80 hours is normalized, often management was late to meetings and 1:1's, if they showed up at all. Will look at your calendar to determine if you look busy enough instead of your actual metrics. Processes and expectations were never clear - manager was always confused. Please note, they do not payout unused PTO or sick time, HR will confidently reference this policy to you with a glowing smile.
