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      Insight

      Engaged Employer

      Insight reviews

      Sr Service Desk Analyst - Sr Service Desk Analyst Insight Employee Review

      3.0
      May 4, 2023
      Sr service desk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can now be promoted from agent

      Cons

      Pay rate is lower than avg for.type.of work

      avatar
      Insight Response
      3y
      Thanks for the review. There are promotional opportunities throughout Insight and we are happy to hear that you were promoted into a new role. If you have questions around the pay rates, please have a conversation with your manager or HR Business Partner to have a better understanding.

      Explore other reviews about Insight

      5.0
      Jul 7, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have a lot of benefits.

      Cons

      None that i can think of

      2.0
      Jun 23, 2026
      Client operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is okay. Hybrid schedule. Depending on your manager they can work with you. Some really great and caring people. Generous PTO.

      Cons

      Pay is noncompetitive. The medical benefits are pretty bare minimum. Lastly, the company morale is in the tank overall. Missed several quarterly quotas, new CEO brought in to fix things. Nobody knows where anything is headed

      2
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