Annual increase is meh - Service Desk Representative Insight Employee Review

2.0
Sep 20, 2024
Recommend
CEO approval
Business Outlook

Pros

I've had a nice experience with Insight during the pandemic era 2022 to 2023. Remote work, free Grab ride from home to office and even got a signing bonus after our training. Stress free environment

Cons

Used to be a good company to work with until they hire several unnecessary supervisors and team managers who micro manage our every move. Since they came, our annual increase dropped from 1500 Philippine peso to 600 pesos only. You heard it right, 600 pesos, we all know you cannot feed your family with that amount. I wonder where the generous amount went? Is it because they used all the profits to pay for these supervisors who does the bare minimum for the team? Some of my teammates were supporting 5 clients/accounts at the same time and might add some even more if they noticed that you are doing good handling all of them at the same time

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Insight Response
1y
Thank you for sharing your honest feedback with us. So happy to hear that you were able to have flexibility in your work schedule and have a solid work/life balance routine. If you would like to share more of your concerns around the pay structure, please send your feedback to glassdoorfeedback@insight.com.

Explore other reviews about Insight

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and growth oppurtunities

Cons

No such cons that I experienced.

2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is okay. Hybrid schedule. Depending on your manager they can work with you. Some really great and caring people. Generous PTO.

Cons

Pay is noncompetitive. The medical benefits are pretty bare minimum. Lastly, the company morale is in the tank overall. Missed several quarterly quotas, new CEO brought in to fix things. Nobody knows where anything is headed

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