In store Shopper at Whole Foods Domain - In Store Shopper Instacart Employee Review

1.0
Sep 19, 2018
Recommend
CEO approval
Business Outlook

Pros

AVOID AT ALL COSTS Cool people Good for side hustlers Flexible schedule Opportunity to earn bonuses Hire from within

Cons

-Lack of management -Low pay -Company doesn’t educate customers that 2 employees get tips, the shopper and deliverer-and we depend on them -Extremely stressful -You only get seconds to find the item in the store, make sure it’s good quality, weight it at times to plug in, scan into app. Example: One item can be multiples of the same thing. So 50 bananas can be 1 item since it’s 1 category. -No appreciation for employees -Low Morale -Other competition has taken over areas they once dominated. -Customers report things that are untrue & affect hours -No consistency with information given to employees -No policies in place for workplace safety incidents -Lack of support -Company sides with customer and punishes employee without investigating -Points system for being late, not responding in time for next order -App you use for job is terrible. They do put out bug fixes but it seems like it has been designed and created cheaply. It could be beneficial for shoppers but wasn’t. It was always crashing and I got punished -Company gave me a point for canceling a shift due to being in a hit in run car accident where I was rear ended (I called the helpline and they said I would not be punished) -Instacart will try to fire you with an automated email if your account is inactive (I became permanently disabled after the car accident and the doctor and I agreed I couldn’t return to work. I couldn’t even walk without pain. (I was rear ended again two weeks after the second accident) -No clear communication- I communicated with corporate about my health and they didn’t tell the Austin team of my accident -Pressure to return to work as soon as possible-one if my coworkers went back to work the day after giving birth because they would give her a point. -Automated system-need humans that have feelings

Explore other reviews about Instacart

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and independent work environment with good earning potential during busy hours.

Cons

Pay can vary by day and vehicle expenses like gas and maintenance add up quickly.

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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