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      Instacart reviews

      Terrible, disingenuous management - In Store Shopper Instacart Employee Review

      1.0
      Jan 1, 2019
      In store shopper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Disruptive to the grocery industry? Is that a pro?

      Cons

      Gouge customers 20%. Intentionally underweight most of the fruits and vegetables in the app. resulting in higher $ actually being charged to the customers on a regular basis for produce. Apply undue pressure on the shoppers and then pay the shoppers on average much less than $15/hr. Calculate the tip from the customers on the lower store prices total, not on the higher total charges to the customer. Regularly leave bags at the stores undelivered. No true team spirit within the operations. Top management in San Fran rules by fear, deception, and disingenuousness.

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      5.0
      Jun 3, 2026
      Delivery driver
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule and independent work environment with good earning potential during busy hours.

      Cons

      Pay can vary by day and vehicle expenses like gas and maintenance add up quickly.

      2.0
      Jun 21, 2026
      Full service shopper
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

      Cons

      There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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