Challenging Work Environment - Anonymous employee Instacart Employee Review

1.0
Oct 15, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Instacart is starting to market the brand more so there is finally some brand recognition.

Cons

No one owns decision making. There are "too many cooks in the kitchen" but no-one to execute and drive a strategy in any of the departments. The company as a whole is very disjointed. A lot of frustrated leaders and frustrated teams. Resistant to change. Big communication gap between the top leadership and the rest of the company.

Explore other reviews about Instacart

5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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