Change of phone number - Anonymous employee Instacart Employee Review

1.0
Apr 14, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Security to protect information is great if they follow through correctly

Cons

I’ve never in my life had such a horrible experience working for a company. All I had to do was change my phone number to my new number and it’s been over four weeks. You can never get a person to help you I’ve had over 40 chats over 40 emails to try to get back in, worst company ever not to give support to their shoppers . I’ve gone through every single way around to try to get into my account. I filled out the form 1 million times and still they don’t correct it. I’ve email IT security. They’ve emailed me back and nothing has been done to help.

Explore other reviews about Instacart

5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

See reviews by: Helpful|Rating|Date|All