The customer service is horrible - Anonymous employee Instawork Employee Review

1.0
Jul 29, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked with this company for 4 years no complaints and still get shifts that's 120 miles away and no closer than 30 miles. The locations is way too far. They aren't helpful and the customer service through the app is the worst.

Cons

The entire app is horrible.

Explore other reviews about Instawork

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work, lots of opportunity for the right person

Cons

It's a startup - not for everyone

1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to spend a lot of time dancing around like a monkey for these guys.And if you like monkeys, I guess that's a pro

Cons

There are app allows you to do absurd things. Because they don't have faith in people. And then they discriminate against you in ways which is federally illegal. But they don't care, because you'll continue to talk to AI. And when AI doesn't know what to say, it just starts repeating itself like a broken record. This app it needs updated

See reviews by: Helpful|Rating|Date|All