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      Integral Senior Living

      Part of Discovery Senior Living

      Engaged Employer

      Integral Senior Living reviews

      Great culture minus 1 bad apple - Executive Director Integral Senior Living Employee Review

      1.0
      Jul 13, 2020
      Executive director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The CEO, VP of Ops, VP of sales and RVP of Ops are the best team in Senior Living. The support, the genuine heart they had for my residents, the communication was stellar, I really could go on and on. At the end of the day it’s about the residents, it’s also about making a profit and I always wanted my building to be profitable. Our owner went a different direction in a management company

      Cons

      Short staffed, pay wasn’t great for our front line staff, food cost were low with what they expected. We had an RVP of Sales that was and will remain the person who sets the tone for ISL. She never followed through on what she threw at us yet we were never doing a good enough job. In my entire career I’ve never been spoken to in such a degrading manner. When owners asked us what we thought, we let them know. I hope ISL takes this into consideration before you lose more buildings. We miss you we don’t miss her.

      avatar
      Integral Senior Living Response
      5y
      Thank you for your honest review, we would welcome the opportunity to chat with you further about your concerns/suggestions. Please feel free to reach out to me & I can put you in touch with the HR Director for your dept as we would like to learn more and work to improve; really value your suggestions posted. - mwoodward@islllc.com

      Explore other reviews about Integral Senior Living

      5.0
      Aug 19, 2025
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Home office team engaged & present at the community level.

      Cons

      Nothing to note, interactions were all good.

      avatar
      Integral Senior Living Response
      9mo
      Thank you for taking the time to share your feedback. We’re so glad to hear that your experience with Integral Senior Living was positive and that you felt supported by our home office team at the community level. It’s wonderful to know those connections made a difference, and we appreciate your kind words.
      3.0
      Feb 10, 2026
      Executive director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team cultivated was always amazing to work with and are a great team!

      Cons

      The business office falls 100% short of competence regarding customer service for its employees, residents and especially its consumers.

      avatar
      Integral Senior Living Response
      3mo
      We appreciate you sharing your experience and are thrilled to hear such kind words regarding your "amazing" team and Laura’s incredible leadership! While we take great pride in our mission to better serve seniors, we also hear your concerns regarding the business office’s communication and the need for clearer regional training to eliminate procedural ambiguity. Your feedback is important, and we are committed to ensuring our administrative support and customer service match the high standards set by our frontline teams and leadership. Thank you for your dedication to our residents and for helping us identify these specific areas for growth!
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