Pros
Coworkers are nice, very relaxed environment, the trainers in my department were amazing.
Cons
People who do hard work are not recognized by their managers. Especially those who have had a consistently high level of performance. People who brown nose, and do not do much are recognized ferociously and awarded in a way that you'd expect the previous group to be awarded. Little to no advancement. The pay is super low. Like the lowest when looking at a national level, and the lowest when looking at a local level. HR has a hard time understanding incidents concerning POC, as evidenced in an incident a friend told me about that happened after I left. IDT is getting more and more diverse, but at some times, even I have felt uncomfortable with comments I've overheard from people who eventually got promoted to management positions over said diverse group.