- The benefits bad and perks are non existent. Instead of starting you off with 1-2 weeks PTO, family, and sick leave right off the bat which is the norm at other companies now, you have to accrue over time under the worst and slowest terms. Meaning that you have to work at least six months just to get a paid week off from work. Of course, this doesn't apply to the senior managers who come and go as they please.
- Basic PPO insurance is incredibly expensive, so you're stuck on an very basic and cheap plan that isn't accepted anywhere. You get no 401k until you're a year in and the options you're given are also week. No other real benefits and perks to the job.
- Micromanaging to the t. People are treated like numbers, and if you don't hit your day/weekly/monthly targets, you are treated badly and are shown the door. It is also a dictatorship of a nanny state as everything has to be done exactly their way or else you will be berated and shouted at first, and then get showed the door at last. There is no different, more effective and efficient way of doing things. It very much is "our way or the highway" culture. Being independent and resourceful is not allowed there.
- Really bad KPI culture as well. They monitor everything you do and have pointless meetings with you every week to analyze how many calls you made. Weekly catch up meetings were never "how can I help you bill more", or "let's work on a strategy to improve your numbers," they were always just analyzing KPIs, making sure you do things their way, and why aren't calling 100 leads a day or bringing in $100,000 in new accounts every day.
- In that sense, you aren't given much ramp up time. You're thrown to the wolves and are given 90 days to bill high or ship out. Even after you survive probation, you still are under constant threat of being let go if you fall behind even slightly. You can be there for ten years and consistently bill well every quarter, but have one bad or unlucky month or quarter, and suddenly you're on notice as they will start breathing down your neck, ready to give you the boot if it happens again. Being a loyal and hard working employee does not matter to them. Bring home the bacon or you're out is the MO there at all times.
- You are given zero prospecting tools and then told to "profile" every day. This consists of calling random accounts and trying to figure out who manages what (extremely antiquated). Their ATS is beyond a mess; there are duplicate accounts, the opportunities exist on the contact and contract level are usually incorrect and out of date, so you are never sure of what exactly is happening within an account. It is almost impossible to know if the person you are calling is actually a customer or not. They do not update their ATS ever. There were leads and contacts that went out of business over ten years ago that got assigned to me to call. They demand and insist on you spending whole days going door to door at local businesses in the area, handing out brochures and swag. The regional managers will fly out to your branch to make sure that you do this or else. They are still living in the 1970s there instead of using more modern ways to prospect and market to prospects.
- The job says "Account Manager" but you will be doing the job of a telemarketer, business development rep, door to door sales rep, full desk recruiter, and sales operations specialist (with none of the tools required to do it). They do not tell you this in the interview.
- As a result, turnover in BusDev, Recruiting, and Sales is very high. At least 2-3 people quit or get fired per quarter, many of whom do very well, hit their numbers, and follow orders. Burnout is real there.
- For these reasons, there are other and better staffing agencies, and better overall, account manager and sales jobs out there you can get unless you're really desperate for a paycheck. This place is one of the worst in the industry.
