Customer Service - Anonymous employee Inter-State Studio & Publishing Employee Review

There was no formal training for in-house software and programs, so all I had to work with were 2 weeks from an embittered person quitting then what I could learn on my own. The middle management encouraged us to ask questions but were rarely if ever available. They had constant meetings that they joked about being gossip clubs. The environment is very much like high school in that gossip and rumor take precedence over performance and actual skill. There does not seem to be much enthusiasm for forward thinking or implementing change, even if it means minor adjustments that would increase revenue and employee retention while reducing overhead costs. It was an incredibly disappointing experience.