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      Intercontinental Exchange

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      Intercontinental Exchange reviews

      Scared of change - Technical Support Analyst Intercontinental Exchange Employee Review

      3.0
      Jan 3, 2022
      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is the number one reason in a support role. Environment is great

      Cons

      Cons of Technical Support within Simplifile: Seems scared of change - they like to keep things the same way they have in years although the company has increased in size, dramatically. Some internal systems are archaic and should be updated such as using confluence to train. Reading most of your training is hard to internalize the information. Hard to find answers to questions quickly as each team has their own chat room. Would be better to be cross trained on all information. Support Reps are not usually notified of opportunities outside of support. You must be actively watching for these things.

      Explore other reviews about Intercontinental Exchange

      5.0
      Jun 21, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Creative and dynamic company attempting to provide automation, transparency across complex markets. Lean org with minimal bureaucracy in attempt to be agile and mobile.

      Cons

      No hybrid model, 5 day in the office not in line with industry or general market.

      3.0
      Jun 13, 2026
      Senior project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Giant international corporation with unlimited resources. Multiple locations around the country and the globe with tons of jobs that are open for internal transfer (with some considerations). Generally high pay range.

      Cons

      Giant international corporations treat you as an unlimited resource. They use "Unlimited PTO" model for Sick and Vacation time, which I feel is a misnomer and a disingenuous concept as a whole. Unrealistic fixation on making employees use AI with no clear plan or direction on how it should happen.

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