Alarm Monitoring - Anonymous employee Interface Systems Employee Review

2.0
Dec 1, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Reasonable pay. Room for advancement and many entry level employees have moved on to leadership and project manager roles. Good benefits for health, life, dental, vision and 401K.

Cons

Unfortunately, management stopped looking at the interior processes of the company (training, retention and team morale) and began focusing only on getting big clients. Promising the clients more than what they are willing to staff to provide. The 12 hour shifts in a stressful call center environment has sent more than one employee away in an ambulance. The rules and policies clearly did not apply to everyone that worked there.

Explore other reviews about Interface Systems

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome talent acquisition team, great onboarding process, thorough and broad introduction process to meet the entire team and a very welcoming and supportive organization as a whole. Leadership is extremely visible, involved and supportive.

Cons

None to be noted thus far.

3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

1. The front line workers are fantastic. Most are willing to go above and beyond to get the job done, and pitch in when things go wrong (as they often did). 2. Many jobs can be done remote, which is great for families and employees 3. Health care was very good and low cost for employees

Cons

1. There was an incredible amount of micro-managing 2. Metrics consumed a good part of your day, but rarely added much value 3. Project managers viewed as glorified administrators, and were often the scape goat when things went wrong.

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Interface Systems Response
1mo
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with your coworkers, benefits, and remote work flexibility. We’re sorry to hear other parts of your experience did not meet expectations. Your comments around process, communication, metrics, and support for project managers are valuable and will be shared with the appropriate leadership teams for review.
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