Pros
The main job of a CSR is to hire CNA's, schedule, and answer client phone calls. It is very rewarding yet very challenging. The nice thing about this career is that you don't have to have previous training to be qualified for the position and the pay is decent. It was very rewarding when you find the right nurse aide for your client.
Cons
The management in this franchise was TERRIBLE. All the owners care about is money. In this job you are hiring nurse CNA's to take care of elderly or disabled clients. It can be extremely hard to hire in certain areas and the owners would take on new clients even when we did not have enough workers to take care these clients. There were days every CSR in the office would spend hours upon hours trying to get CNA's clients houses and even after hours of calling around would still have no one to take care of these clients. Clients would go without help or would get underqualified help because the company only cared about making money. I loved job with interim, but the management made it unbearable. The money was not worth the constant bullying from management, constant late nights in the office, and overwhelming weekends. We were not appreciated for the hard work or treated well. There was absolutely no work life balance. I can honestly say even as a mother I would rather be broke and work for a company that treats me fair and is good to there clients than make good money and be treated poorly by a company who does not care about their clients well being. Since I left the office they have had turn over in every position due to the same issues i had. It's unfortunate that such a good business is ran by such lousy management.
