Pros
I have absolutely nothing to list here. In my opinion, this was the worst job experience I have ever had.
Cons
Specific to the CSR position in Muskegon and Grand Rapids, MI- everything about this job was a truly awful experience. I was recruited by a relatively new employee and was excited for the opportunity. During the negotiation process was promised compensation that include bonuses; once employed, I never again heard about the bonuses and long term employees had never seen them. The field staff was under-paid, resulting in poor care for clients, bad attitude towards office staff, unreliability and ultimately, a ridiculously high turnover. This left the office staff to pick up the pieces every day. The hours were terrible- no work life balance at all. Most days we were in the office for 12 hours with no lunch break; some days it was 14 hours. The owner/manager of these two locations was a bully to office staff. Berating, ignoring, talking about staff to other employees were all methods used on a daily basis. The office is very small,so everything is seen and heard by all. After working for so many years in legitimate corporate environments, I can tell you that the owner's behavior qualifies as harassment and volatile work environment. Customer information is is not handled in a safe, confidential manner that is in compliance with HIPPA laws. There is a client database/scheduling system that the company uses, however because they won't pay to unlock certain features, they are left to capture and store that info in other places (Google drive, Excel, etc)
