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International Paper

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Not the Worst You Can Do - IT Service Desk Analyst International Paper Employee Review

3.0
Mar 3, 2021
Recommend
CEO approval
Business Outlook

Pros

-The pay is the most significant advantage. IP does pay a living wage and there are yearly raises. -The benefits are OK. About 3 weeks vacation plus most holidays, expensive but decent health insurance, good 401k matching. -Not the worse way to get your food in the door for other technology positions

Cons

-International Paper's bulk of employees are very old, and so a lot of the processes, policies, and services are extremely outdated. -You will find it VERY hard to thrive if you are not a social butterfly, a networking whiz, a previous intern, or if you don't know the right people. This is a pervasive issue company-wide but it's particularly bad in the IT department and in the Service Desk, where those liked by management will get promoted regardless of qualifications, performance, or process. I have seen people getting fired just to give the position to someone's family member. I have seen entire procedures get changed to give promotions to unqualified candidates who happen to be best friends with management. I have seen entire positions get created for no purpose other than hiring specific individuals. -The environment within the Service Desk has eroded through the years. You will be micromanaged to extremes, you will not have many opportunities to grow or learn beyond the scope of the job, and you will see your rights and privileges diminish as months go by.

Explore other reviews about International Paper

5.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Great co-workers/environment Easy work for outstanding pay Great schedule that is set for a year and allows 1 full week off every 4 weeks.

Cons

Can be extremely dirty. A bad day with plugs can be very physically demanding.

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits were fairly decent when I was there. PTO was pretty generous. Pay was decent enough, along with a Bonus at certain pay levels. Many of the people I worked with there were outstanding - although, most of them are gone now. They did retain a few subject matter experts, most have left or leaving - but I guess it's a possible pro they might not cut your entire department..

Cons

The Cons are the new 'wonder boy' CEO. This puts most of the 'Pros' here on shaky ground. The new CEO - Andy Silvernail, is a ruthless cost cutter. I would expect as/if the stock continues to drop - other benefits, people, or pay will be gouged - like they did the entire IT department. Andy was making big stock promises when he started up, but it was clear from the start, his only concern was the stock price. I still talk to some people they did retain or forced over ("rebadged" - such a terribly soulless word for it) to the new MSP. Every single one of them is at their wit's end. They are hemorrhaging what's left of IT in the company and all of the deep knowledge with them. It WAS a great place to work - now they report working 60+ hours a week trying to make up for the incompetence of the new MSP. At least one of them told me that he has dealt with more downtime and high priority problems in the last couple months, than the previous 15 years there. So if you are considering a job in IT at this company - in any capacity, expect to work long hours with no real path or possibility for advancement.

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