Lack of leadership - Customer Service Representative Intoxalock Employee Review

1.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay checks don’t bounce

Cons

The company lacks true leadership and communication. The entry and mid-level leadership don’t understand what internal customers means and hides behind their remote positions and have their minions communicate through the,. Open Door policy is a joke and HR lies to when it comes to getting you in the door. They will tell you that there will be plenty of opportunities for future advancements. However, you need to work there for more than six months before you got a sniff. They do this, so you can be part of their customer service team because they can’t get anybody to do our entry level positions. DO NOT APPLY. REVIEW HOW MANY STATES ARE OPTING OUT OF INTOXALOCK.

Explore other reviews about Intoxalock

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of internal promotion opportunities.

Cons

You are always busy and the pace is fast.

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Intoxalock Response
1mo
Thank you so much for your positive review! We’re so glad to hear that you had a great experience with us. Your feedback motivates us to continue delivering the best experience possible.
3.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic mission and staff that cares.

Cons

Disorganized leadership. Lack of strategic vision or if present lack of communication across teams.

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Intoxalock Response
1mo
Thank you for taking the time to share your thoughts with us. We value all perspectives and believe every review helps us better understand the employee experience.
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