Pros
CSMs are professional and supportive.
Cons
If you’re considering applying for a Customer Success Manager role in the EMEA CS department, think twice. The CS Management creates a toxic work environment. Management does not prioritise employee well-being or professional growth, which has led to a high turnover rate, people are leaving almost every month. Rather than addressing the issues driving employees away, leadership continues to operate with a lack of transparency and genuine support. Morale is low, and those who remain are overworked and undervalued. Despite actively hiring for new CSMs, the core problems remain unresolved. If you’re looking for a healthy, supportive workplace, I strongly recommend weighing your options carefully before applying.