It's vital to know someone to get hired - Payroll Setup Specialist Intuit Employee Review

2.0
Feb 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Annual merit raise, stock shares. Benefits are great! You will learn something new everyday. Once you are hired it is hard to get fired so even the worst customer service reps will have a job. The company will continue to function so there will always be work.

Cons

They will hire everyone's family/friend with a pulse, whether that person has payroll experience or not. You will change managers every year...at least. I had 7 different managers in 4 years. But that may be a good thing too. No opportunity to grow in the Reno area. However, you will be given false hope of promotion or a change in department, but your current manager will not let you leave. *Oh, and MANDATORY OVERTIME from our new managers (that came from a bank call center that is currently being looked into for unfair practices).

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Intuit Response
9y
Thank you for taking the time to give us your feedback as it is invaluable to our improvement. We are committed to creating a transparent and supportive environment for all of our employees, so we’re sorry to hear about your experience. We understand that changes in management can be disruptive, which is we try to limit them as much as possible. We will share your feedback with our internal teams and work to ensure that every employee feels like their voice is being heard and valued. Best of luck with your future endeavors.

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Cons

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1.0
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CEO approval
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Pros

Office Perks: Free gluten-free lunch on Wednesdays, along with free snacks and coffee.

Cons

Zero Real Training: They do not properly train you for the actual job. The training is completely rushed and horrible, leaving you highly unprepared for the actual workflows. Complete Isolation from Management: You are entirely on your own. You will almost never actually meet with your team lead or management for constructive guidance. The "Hunger Games" Culture: The entire operation is completely unorganized and highly unprofessional. You are constantly reminded that you are easily replaceable, creating a toxic, high-stress atmosphere where everyone is walking on eggshells. Absurd Case Metrics & Restricted Breaks: The job is run like a jail. They actively discourage you from taking your legally allowed breaks and expect you to process complex cases back-to-back with zero breathing room. Unethical Directives on Fraud: Shockingly, there are instances where you are actively encouraged to keep fraudulent accounts open rather than properly securing them, which goes against basic compliance integrity. Forced Scheduling & Lack of Agency Support: Management will force you into late schedules with no flexibility. The Blindside Firing: There is zero job security here. If they decide they are done with you, they will simply call your staffing agency behind your back and fire you with absolutely no explanation, leaving you completely blindsided and locked out of your systems without warning.

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