A great culture, in need of therapy... - Anonymous employee Intuit Employee Review

2.0
Mar 8, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture and coworkers Dedicated and focused on customers Strong execution focus Strong benefits and pay packages Doing a reasonable job managing work/life balance

Cons

Focused on form over substance Senior management is a "country club" where they opt to get along rather than challenge each other. Managers are manipulative and dishonest when it comes to perfomance reviews and developement. Many will simply "outsource" responsibility to executive coaches rather than taking responsibility for their own employees. It is also common for managers ask employees to participate in leadership development programs without any intention of actually moving them into leadership positions, God forbid you show any interest in career advancement...one of the tenents of the compnay is that the indivdual owns their career... however if you speak with your manager/others you're branded as "running for office". Loyalty and dedication are expected from employees, but is not reciprocated by management. Promotions are not based on merit, but on patronage to others in the organization who are not your immediate manager and who have little/occasional insight into what you do. Many managers "problems" are well documented via Annual Employee Surveys, but year after year nothing is done to hold them accountable for delivering on the employee values the proports to embrace. Oddly enough, they are in fact rewarded.

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5.0
Jul 15, 2026
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Pros

Good training, Good staff lots of benefits

Cons

Little room to grow unless you are relocating

1.0
Jul 15, 2026
Recommend
CEO approval
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Pros

Office Perks: Free gluten-free lunch on Wednesdays, along with free snacks and coffee.

Cons

Zero Real Training: They do not properly train you for the actual job. The training is completely rushed and horrible, leaving you highly unprepared for the actual workflows. Complete Isolation from Management: You are entirely on your own. You will almost never actually meet with your team lead or management for constructive guidance. The "Hunger Games" Culture: The entire operation is completely unorganized and highly unprofessional. You are constantly reminded that you are easily replaceable, creating a toxic, high-stress atmosphere where everyone is walking on eggshells. Absurd Case Metrics & Restricted Breaks: The job is run like a jail. They actively discourage you from taking your legally allowed breaks and expect you to process complex cases back-to-back with zero breathing room. Unethical Directives on Fraud: Shockingly, there are instances where you are actively encouraged to keep fraudulent accounts open rather than properly securing them, which goes against basic compliance integrity. Forced Scheduling & Lack of Agency Support: Management will force you into late schedules with no flexibility. The Blindside Firing: There is zero job security here. If they decide they are done with you, they will simply call your staffing agency behind your back and fire you with absolutely no explanation, leaving you completely blindsided and locked out of your systems without warning.

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